Refund & Return Policy
At Louglo, we want you to be satisfied with your purchase.
Returns
Customers may request a return within 30 days of receiving the product if the item is unused, in its original packaging, and in the same condition as received.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately with photos of the item and packaging.
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons or if they have been used.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Contact for Returns
To start a return or refund request, please contact us at: